top of page
Private Mailbox FAQ's

What is the difference between a private mailbox (PMB) at Parcel Room and a Post Office (PO) Box?

With a mailbox at Parcel Room, you get a real street address, not a P.O. Box number. If you’re a business owner, having a real street address as your mailbox can provide you with a professional image for your business. Using our address also means you are no giving out your home address to all your business contacts. Parcel Room also offers many additional services that the post office does not, such as package acceptance from all carriers, package notification via email and call in service, all aimed to save you valuable time.

What does my mailing address look like?

Your mailing address will be the address of Parcel Room's location, with either PMB (private mailbox) or the pound symbol (#) designating your individual box. Instead of "Parcel Room" your name appears first. Example: Joe Smith, 1465 Woodbury Ave PMB XXX, Portsmouth, NH 03801. It is important that you have your complete and correct, otherwise they may not be able to deliver. You cannot use other indicators such as "suite" or "Apt"nor "Ste"

What mailbox sizes do you offer?

Parcel Room offers various mailboxes sizes: small, medium, large, X-large, and corporate. If you receive packages that do not fit inside the mailbox, we take them at the counter and email you a notice that they have arrived. You will find "you have a package" tag in your box, bring that to the counter to claim your package.

How do I open a mailbox?

Click here for the application, call (603) 431-4205 or stop by our location to discuss the steps to opening a mailbox. You will need to provide two valid forms of identification, one of which must include Governmental ID with a photograph. Drivers license, passport, green card. Full list of acceptable ID is contained within the "Information Packet"

What is a mailbox service agreement?

The mailbox service agreement is an agreement between Parcel Room and the box holder for the duration you receive mail at our location.

Where can I sign up for a mailbox agreement?

You can visit the store and sign up in person or click here for the online application. If you don't open in person you must have the documents notarized by a US Notary.

What is the minimum length of an agreement?

Three months is the minimum opening rental period; after the first three months you have the option to renew monthly.

How much mail can I receive at my mailbox?

We have several size mailboxes available; feel free to stop by and take a look. We will make suggestions based on how much mail you expect to receive and how often you will pick it up. Mailboxes that overflow frequently will be subject to fees to cover the additional storage space used.

What happens if I receive more mail than will fit in my mailbox?

If you expect a continued increase in the volume of mail you receive, you may wish to upgrade to a larger mailbox better suited for your needs. Please contact us so that we can make arrangements.

Can I receive packages in my mailbox? From which carriers?

You can receive packages from any carrier with your mailbox agreement. FedEx, UPS, USPS, and DHL carriers deliver to our location in Portsmouth. We can accept freight shipments at our sister location: 326 Main St. Unit 12, Fremont, NH 03044. In most cases we require additional fees for freight receiving.

Can you hold my mail if I am away?

Yes. We can hold your mail for you until you return from a long business trip or a relaxing vacation. We ask that you pick up your mail on a regular basis; please let us know if you will be away.

Can I call to check if I have mail?

 Due to security and privacy regulations we cannot release any information to you over the phone. You can email us at for more detailed information about your mail.

When can I pick up my mail?

Store business hours are Monday-Friday 9:00 AM -  5:00 PM for package pick up. Mailbox holders may have 24-hour access to their box with purchase of a 24-hour access key.

Can other people receive mail at my mailbox?

You can add the names of up to 5 individuals/businesses authorized to receive mail at your mailbox. Each recipient will need to provide two valid forms of identification in order to complete the mandatory PS Form 1583. 

Can other people pick up mail at my mailbox?

Yes. You can permit people to pick up your mail by lending them the key to your mailbox. Possession of the mailbox key shall be considered valid evidence that the possessor of the key is duly authorized to remove any contents from the mailbox. We cannot, nor will not, hand out mail to anyone not registered to the box.

Can I buy stamps?

Yes. We offer U.S. Postal Service stamps and other mail services. There is a service fee added to postal services and stamps.

Do you offer other USPS products?

Yes. In addition to postage stamps, Parcel Room also offers domestic and international services including Priority Mail®, Express Mail®, Parcel Post®, First Class®, Delivery Confirmation™, Certified Mail, and Return Receipt. Surcharges are applied to all Postal Services.

How long is my mail stored?

Your mail can be stored for as long as you need it. Holding of mail is free for the first 30 days, and if you need storage for a longer period of time, you can do so for a small additional monthly fee.

Do you accept both mail and package deliveries?

We accept mail, UPS, FedEx, DHL and even freight shipments. We will notify you each time we receive a package via email.

What is mail forwarding?

Our mail forwarding service ensures that you receive only the packages and letters you really want. You simply choose which items you want, where and when you want them sent, and we'll forward them on to you at any destination in the world! You can choose the service level of forwarding from First Class, Priority Mail, Priority Express, UPS, FedEx and DHL. There may be an additional fee on top of the regular shipping rates.

Can I set up for another person?

When adding an account for another person, they must fill out the US Postal 1583 form. If you will be receiving mail for an estate, please attach an executor’s letter as well.

How do I know when I receive mail?

We have added a new service that will email you when new 1st class mail arrives for you.  In most cases the mail has been delivered and sorted into the mailboxes by 1:00PM.

Anchor 1
Can I set up for another
Whatis mail forwarding
Mail and Pacage Del
How logn stored
USPS product
Other ppl pick u mail
other receive mail
when pick up mail
Can i call
Hold mail
Receive packages
fit in box
how much mail
min len
what is agreement
How do i open
address look like
bottom of page